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Need to Speak to Amonbet Casino? Start Here

Reach Amonbet Casino support by live chat, e-mail or phone, 24 hours a day, 7 days a week, in English, German, Finnish or Norwegian.

Get Help Now Licensed by Malta Gaming Authority

Paid today

223,738 £

2,968 Players online

MGA licensed since 2011Malta Gaming Authority MGA/B2C/655/2011. Amonbet Casino Ltd., C-45713.

£99M paid monthlyAverage withdrawal processed in 28 minutes. Limit £49,000 per transaction.

TLS 1.3 encryptionAudited by iTech Labs, Gaming Laboratories International and QUINEL.

You Need a Person

Before You Wait: Pick the Fastest Door

Three routes to a human, all staffed round the clock, so you never wait for office hours to open.

Account Locked Right Now

Live chat suits locked accounts, bonus questions and anything urgent, and someone answers in about three minutes at any hour of the day or night.

Start Chat

A Written Answer You Can Keep

E-mail [email protected] works best for documents and anything needing a paper trail, with a typical reply time of eight hours whenever you send it.

Write to Us

Stalled Payment, Spoken Not Typed

Phone support on +44 20 0422 4045 runs in GMT, best for withdrawals that have stalled, and a person picks up in around three minutes.

Call Support

Six Facts to Check

Who Regulates Amonbet Casino in the UK?

Keep this open when you want the local number, the licensing details and the gambling help lines in one place.

How to Reach Us

UK helpline+44 20 0422 4045

Support time zoneGMT

Languages spokenEnglish, German, Finnish, Norwegian

Support e-mail[email protected]

Who Supervises Us

Regulator and licenceMalta Gaming Authority, MGA/B2C/655/2011

Where to Get Help

Gambling supportGamCare, BeGambleAware, GAMSTOP

Details That Speed Up Your Reply

Keep these beside you and the first reply can often be the last.

Your login e-mail address
Account or player reference number
Screenshot of the issue
Card or wallet used for the payment
Dates and amounts involved

Six Destinations

Amonbet Casino Department Addresses

Sending your message straight to the desk that handles it is how this casino keeps answers quick and clear.

Your Account

General help[email protected]

Verification and KYC[email protected]

Money Matters

Deposits and withdrawals[email protected]

Other Requests

Complaints[email protected]

Privacy and personal data[email protected]

Business and partnerships[email protected]

Operator Details

Not an Anonymous Site, a Licensed One

This block settles exactly who holds the licence, where they sit and how to reach them in writing.

The Company

Legal nameAmonbet Casino Ltd.

Company numberC-45713 (Malta)

Registered addressTower Road, Birkirkara

The Licence

RegulatorMalta Gaming Authority

Licence numberMGA/B2C/655/2011

Written Contact

Support e-mail[email protected]

Knowing When to Expect Us

Hours and Typical Reply Times

Useful when the clock is ticking and you want to know which channel answers soonest.

Live Chat

Live chat open24 hours a day, 7 days a week

Live chat first reply3 minutes

All times shownGMT

E-mail

E-mail address[email protected]

E-mail reply8 hours

Phone

Phone number+44 20 0422 4045

Phone wait3 minutes

Six Straight Answers

Straight Answers on Support and Account Closure

Nobody wants to wait on hold for an answer that takes one line to give.

accountCan I close my account and still get my balance?+

Yes, and you can do it yourself in your account settings, or ask support to close it and they will handle it. Say whether you want a break or a permanent closure, because those are different things. Anything owed to you is paid out before the account is shut.

accountDo I need to wait until Monday to get help?+

Yes. Someone answers at any hour, on every day of the week, and the team works to GMT. If you message at three in the morning on a Sunday, you are still in the queue ahead of the morning rush. Nothing about the weekend changes the service.

accountWhat if I have forgotten which email I used?+

Your email address and full name are enough for most questions, and you never need to share your password. Support will not ask for it, and anyone who does is not us. For payment queries, the last four digits of the card or the method used speed things up.

accountWhat if the casino turns out to be unlicensed?+

Amonbet Casino Ltd. holds a license from the Malta Gaming Authority, number MGA/B2C/655/2011, in force since 2011. That regulator is who a player in the United Kingdom turns to if a dispute cannot be settled in-house. The company number is C-45713 and the registered address is Tower Road, Birkirkara.

accountDo I need to prove who I am before cashing out?+

Allow up to 48 hours once your documents are in. Proof of identity, proof of address and confirmation of your payment method are the three things normally requested, and clear photos are checked faster than blurry ones. Paying out usually starts as soon as that check clears.

accountWhy should I bother escalating if nothing changes?+

Write to [email protected] with what happened and what you want done, and the team will look at it again. Should the reply still leave you unsatisfied, you can take the matter to the Malta Gaming Authority as the licensing regulator. Keep your correspondence, as it helps either route move faster.

Outside Help, Freely Given

Independent organisations help with gambling problems, and they are separate from Amonbet Casino. Free, confidential advice comes from GamCare and BeGambleAware, while GAMSTOP blocks access to licensed sites across the United Kingdom at your request.

GamCare. Trained advisers talk through the worry in confidence, by phone or online, and can point you to local counselling.

BeGambleAware. Offers free tools, self-assessment and practical advice for anyone whose betting is starting to bite.

GAMSTOP. Registers a self-exclusion that stops you opening accounts with licensed operators across the United Kingdom.

Escalating With Amonbet Casino

What Happens If You Are Not Satisfied?

Amonbet Casino keeps complaints in one written trail, from support up to the Malta Gaming Authority.

Facts First, Frustration Later

Start with support by live chat, phone or [email protected] and describe what went wrong, with dates, amounts and any screenshots that show the problem.

Hold On to Your Reference

Ask the agent for a complaint reference, then keep that number safe; a senior team member reviews the case and replies with a written decision.

Below the First Answer

If the decision misses the mark, ask for the matter to go to a manager, who takes a second look and confirms the final in-house position.

Outside the Company

Should the internal route end without agreement, you may take the case to the Malta Gaming Authority, the regulator named on this page, and share the reference.